Terms of Use

Heym Collections GmbH

(Version 4.0 – 04.2021)

The following terms and conditions apply to all reservations for apartments and hotel rooms managed by Heym Collections GmbH. Any aspect related to such reservations which is not regulated in these terms and conditions is subject to the “general terms and conditions for the Austrian hotellerie” („allgemeinen Geschäftsbedingungen der österreichischen Hotellerie“), which can be viewed at: https://www.wko.at/branchen/tourismus-freizeitwirtschaft/hotellerie/AGBH_061115.pdf

The official contract partner for all reservations is:
Heym Collections GmbH
Headquartered in: Wolf-Dietrich-Straße 12
5020 Salzburg
+43 664 138 9000

Terms and conditions applicable to bookings for our Hotels and Apartments:

• Each reservation, modification and cancellation is valid exclusively in written form (through confirmation online, per e-mail or post). Each booking is subject to the terms and conditions of Heym Collections GmbH. For all aspects not regulated by this text, the general terms and conditions for the Austrian hotellerie (“allgemeine Geschäftsbedingungen der österreichischen Hotellerie”) are applied. These can be viewed at: (https://www.wko.at/branchen/tourismus-freizeitwirtschaft/hotellerie/AGBH_061115.pdf).
• The cancellation policy applicable to a specific reservation depends on the booked rate type and is specified during the booking procedure. It can also be found in the reservation confirmation. Should you have any questions regarding the cancellation policy applicable to your reservation, please contact us. Not being aware of the applicable cancellation policy does not represent a valid reason for exceptions.
• Each cancellation must be confirmed by our staff through a cancellation confirmation. If you cancel your reservation, please make sure you receive a written confirmation.
• Each „no-show“ - namely a missing arrival on the day of check-in - is considered as a cancellation carried out after the deadline for a free cancellation. In case the booked rate type is non-refundable, this leads to the full reservation amount being billed and charged. In case the booked rate is flexible, the applicable cancellation fee is specified in the reservation confirmation. If not specified, a cancellation fee in the same amount of the first booked night is applicable.
• An anticipated departure (shortening of the stay) is regulated by the same cancellation policies. In this case, the room night(s) which are not being consumed are deemed as cancelled.
Travel insurance recommendation: we encourage stipulating a travel insurance contract whenever possible. In this way you can better protect yourself from unexpected circumstances which may lead to a cost-bearing cancellation.
• Wireless Internet connection (Wi-Fi / WLAN) is available for our guests in all accommodations and is free of charge. The guest is solely responsible for his or her usage of the Internet connection.
Arrival and departure times: the booked accommodation is at your disposal from 2pm of the booked arrival date. On departure date, the accommodation must be left within 11am.
Accepted payment methods: cash (Euro), debit card, American Express, Visa, MasterCard, Maestro, V-Pay, PayPal. Other payment methods are not guaranteed to be accepted.
Automatic credit card transactions: depending on the booked rate type, your credit card can be authorized and/or charged before, during or after the stay. Please note that our systems may authorize/charge the given card automatically. Should you prefer to use a different payment method than the one indicated while booking, please contact our staff before your arrival.
Children Policy: children of all ages are welcome in our accommodations. Children until 6 years of age stay for free, as long as they sleep in either a complimentary baby-bed (where available) or in the parents´ bed. Any additional sleeping arrangement, such as an extra bed or sofa bed, is subject to a surcharge of €30,00 per night. Please note that not all accommodations offer space for an extra sleeping arrangement. Should you need an extra sleeping arrangement in your booked accommodation, please contact our staff before arrival. Children from the age of 7 are to be considered as adults.
Dogs and pets: we only accept one dog per booked accommodation, as long as its weight does not exceed 10 kilograms. A surcharge of €15,00 per night is applicable. Please note that pets are not allowed in the F&B areas of our hotels.
City Tax: you can check whether the applicable city tax is included in your booking price during the booking process as well as in the reservation confirmation.
„Money-Back“ Guarantee: Heym Collections guarantees to all bookers that each reservation (independently of the booked rate type) confirmed from April 2021 and onwards which must be cancelled due to border closures from the side of Austria or the country where the guest is resident will be reimbursed by either a voucher or a refund. In order to be eligible for a refund or voucher, the reservation must have already been paid in full at the time of cancellation. The same protection is offered in case the cancellation occurs due to a closure of our hotels in response to coronavirus-related measures. Our „Money-Back“ Guarantee does not cover cancellations for any other reason (such as for example travel warnings, flight cancellations, quarantine obligation, illness of the guest or any other person).
• All of our rooms and apartments are non-smoking areas. Smoking is not allowed in any indoor premise. Smoking inside the building can lead to an extra penalty fee of up to €250,00. Smoking outside of the building is allowed.
• Please be informed that we do not guarantee the possibility of specific room numbers or adjacent rooms. Any wishes or notes communicated during or after the booking process are taken into account, however we do not guarantee their fulfilment.
• In case of an overbooking, we commit to providing a substitutive accommodation in Heym Collections with no surcharge. In the unlikely event this is not possible, we gladly assist our guests further for finding an alternative accommodation.
• Typing errors, errors of other nature, as well as policy changes, are reserved.