Terms of Use

General Terms and Conditions For all bookings of our hotel rooms and apartments, the General Terms and Conditions of the Hotel Industry apply: https://www.wko.at/branchen/tourismus-freizeitwirtschaft/hotellerie/AGBH_englisch.pdf

Your contracting partner for all bookings: Heym Collections GmbH Franz-Josef-Str 27 5020 Salzburg Österreich
Phone: +43 664 1389000 E-Mail: office@heymcollections.com

Here you find the House Rules and Terms for our Hotel and Apartments: • Reservation is only valid in writing - by confirming the online reservation, mail or post. When a reservation is made (accommodation contract), the general terms and conditions of the Austrian hotel industry are mutually agreed. • If there are multiple reservations for one and the same room, we kindly ask for your understanding that we prefer the previous booking. • Unfortunately we can not guarantee certain room numbers and floors as well as adjoining rooms for group reservations • Cancellations are only valid in writing - you will receive a confirmation as well. The provisions of the general terms and conditions of the Austrian hotel industry apply. For short-term cancellation (if we can not resell the room), as well as for early departure, we have to charge the price for the entire stay. • Cancellation insurance: We recommend the conclusion of a cancellation insurance. It covers all cancellation costs in case of accident, death of the insured or his family members prior to arrival or during the stay. • Dogs and pets: Euro 16,00 per night (without food). Please understand that no dogs are allowed in the breakfast room and salon. • Wireless Lan is available for free throughout the hotel and all apartments • Arrival and departure: Hotel Mozart: On the day of departure, we will make the room available until 11.00 am, on the other hand we ask for your understanding that the room can not normally be occupied before 2 pm. If you arrive after 6 pm, please notify us. For our Apartments, check-in from 3pm and check-out until 10am apply. • In case of no-show, the general terms and conditions of the Austrian hotel industry apply. Our reception team is always ready to help you, 24hours reception desk, also for our apartment guests. • Types of payment: Cash, EC card (A, D, NL), American Express, Visa, Mastercard. • All our rooms are non-smoking. Furthermore, smoking is not allowed in the entire hotel or any apartment. For our smoker we have a covered smoking place in the yard, apartment guests please use the balconies/terraces or the front yard. • Misprints and errors excepted